Frequently Asked Questions

General Questions

What is is the official premium seating website for Oakland Arena. is designed specifically for premium suite sales (e.g., luxury suites, luxury suite tickets, premium loge boxes, etc.). This website is operated by Oakland Arena and powered by SuitePro®.

Am I buying directly from Oakland Arena?

Yes; all suites sold on this website are from Oakland Arena directly.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

How do I book a Oakland Arena suite?

To rent a suite for a concert or event at Oakland Arena, click on the event you wish to attend via the ‘Rent a Suite’ page to view available suite options. A suite can be purchased directly from the website by entering your credit card information.

Can I purchase additional tickets (also known as Standing Room Only tickets, or “SROs”) for my suite?

Luxury Suites often come with an option to purchase additional tickets, known as SROs (Standing Room Only Tickets). If your suite offers SROs, these tickets can be added at the time of your original purchase, or after your purchase by contacting your suite representative.

When do I get my tickets after booking a suite?

Following your purchase, a representative will reach out to confirm your reservation and coordinate ticket delivery for your suite. All tickets will be delivered digitally.

How are my tickets delivered?

All suite tickets and parking passes will be mobile-only. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets to guests in your party.

Will the suite be private to my group?

Yes. All suites listed for sale on are private.

Are suites ADA accessible?

Yes. Suites at Oakland Arena are ADA accessible.


What forms of payment are accepted?

Acceptable forms of payment on include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover.

Is payment required in full?

Payment in full is required to secure a suite.

Are there any additional fees?

Suite prices include taxes and fees. In-suite catering expenses, however, are not typically included with your suite purchase.

Refund Policy

Can I cancel my suite reservation?

No. All suite sales are final. For more information on rescheduled events or canceled events, see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is canceled?

If the event is canceled, a refund will be issued to the purchaser.

Planning Your Premium Experience

How and when do I order catering?

After reserving your suite, you will be provided with the catering menu to pre-order food. Advance orders are typically due 72 hours prior to your event. In-suite orders can also be placed during your event from a limited event day menu.

Am I required to purchase catering?

No. In-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and beverage individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted inside the arena.

How much does catering typically cost?

Catering expenses can vary widely based on event, group size, and group preferences. Please refer to our suites catering menu for exact costs. There is no catering minimum nor is catering required to purchase.

What is the child ticket policy for suites?

Children two (2) years of age and under do not require a separate ticket for admission into the arena.

What am I permitted to bring into the suite (and Oakland Arena)?

Please view our bag policy at Oakland Arena here.

Event Day Questions

Where do I park?

A suite purchase typically includes 4 premium parking passes for your event. You will be provided with details on where and how to park. Similar to your tickets, parking passes will be delivered digitally. For more information, please contact your suite representative.

When does my suite open?

Oakland Arena opens 60-90 minutes prior to most events. Please click here for event-specific door times. Event and door times are subject to change.

Can I order food/beverage from the suite during the event?

Yes. Each suite is serviced by a shared suite attendant. In-game food and drink orders can be placed via the attendant. An Event Day Suite Menu will be in the suite upon arrival. The Event Day Suite Menu is more limited than the Advance Catering Menu; however, you’ll still find stadium favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor). In-suite catering items are served in group-portions, not individually. Please make your suite representative aware of your intent to purchase food and beverage if you would like to place an advance order

Should I tip our suite attendant?

Gratuity is not required although it is greatly appreciated by our servers and catering staff.

Still have questions?

Reach out and an Oakland Arena representative will be happy to assist you